Refund Policy

At Makyo, we care about your satisfaction. If you are not fully happy with your purchase, we’re here to help. Please read our refund policy carefully to understand how we handle returns and refunds.

Eligibility for Refunds
Refunds are available only for products that are unopened, unused, and in their original packaging. Any item that is opened or partially consumed cannot be refunded due to hygiene and safety reasons.

Time Frame
You must request a refund within 7 days of receiving your order. After this period, we may not be able to process your claim.

Refund Process
To request a refund, please contact us at makyocoustomcare@gmail.com with your order number and reason for return. Once approved, you will be provided with a return address and instructions.

Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return parcels.

Refund Approval
Once we receive and inspect the returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 7–10 business days.

Non-Refundable Items
Items purchased during sale or promotion
Opened, used, or damaged products
Gift cards or digital products

Damaged or Wrong Items
If you receive a damaged or incorrect product, please contact us within 48 hours with photos of the item and packaging. We will replace or refund your order accordingly.

Late or Missing Refunds
If you haven’t received a refund after approval, first check your bank or payment service. If the issue persists, contact us for assistance.

Contact Us
For refund or order-related queries, reach us at:
Email: makyocoustomcare@gmail.com